I Just wanted to say what an excellent two days. I thoroughly enjoyed the course although I was outside my comfort zone. I am seeing my indifferent presentation on the final day as the key turning point and realisation of KISS! I have already reflected and completely re-written the slides. Very little text, much better structure and continuity and the hook is now embedded throughout.

Stuart came highly recommended to me by other London arts organisations, and offered us a fresh, practical and common sense approach to rejuvenating our Front of House team training. Always engaging with good humour, he delivered practical, relevant tips and training which without doubt have inspired cultural change, rather than previous ‘one off’ training we have all experienced over the years, (trained in a day, forgotten the next.) My team are still talking about the practical tips we discussed, the tools which have enabled them to deal more successively with challenging situations and the whole ethos of the ‘plus one’ experience for our customers.

Stuart provided two fantastic training sessions for Fulham Palace this year on Dealing with Difficult Situations. He tailored the courses to the areas we wanted to focus on, providing bite-sized tips on customer service that our staff and volunteers were easily able to absorb. The workshops were dynamic, full of interesting information and relevant to participants of varying levels of experience. I would definitely recommend Stuart to other heritage organisations!

I have worked with Stuart over a number of years at a number of organisations including Museum of London, Welcome Collection and on the Queen Elizabeth Olympic Park. Stuart’s tailored approach has always meant that the training, coaching and guidance he provides is really absorbed by the staff. He is able to relate to a broad range of people and is excellent at engaging and involving staff with the process. Stuart’s real strength is his focus on facilitating cultural change not just coming in to deliver a one off day of training. Over the years Stuart has provided me with invaluable support in developing service standards, staff development (line management, leadership, communication skills etc), follow up coaching for staff, customer service training for frontline staff and team building. Stuart has always provided excellent value for money and has always been very flexible and generous with his time.

I’ve worked with Stuart over the course of the past 10 years or so on a variety of Projects, each of which sought to improve customer service, customer experience and team approach, attitude and morale. Stuart has great experience and insight, he has a tried and trusted methodology and gets you to look at situations or issues differently. He encourages you to strive for continuous improvement and each of the Projects I have worked with him on have significantly improved the business

We were fortunate enough to come across Stuart Graham to provide us with customer service and sales training, he is a natural at what he does and we have seen a notable improvement in the performance of our staff and the service they provide. Stuart's skills and experience allow him to quickly win the respect of those he is training and make the experience enjoyable and worthwhile.

I want to thank you personally for the help and guidance you gave me. When I needed advice you were invariably the first consultant I turned to because I knew it would be sound and delivered with tact, diplomacy and good humour.

The day was rated as little short of life changing, many thanks for your efforts.

Your help and advice was invaluable to us and I would like to thank you again for all your help.

Since 2011 Stuart has worked with us to provide successful group training and one-to-one coaching for our managers and employees. Stuart’s conscientious approach results in training outcomes which are consistent as well as relevant in the context of the Company’s culture and values. His sessions are always well structured and generate high levels of participation and engagement.

We have been working with Stuart Graham for the past few years. He has provided management coaching and workshops and has played a major role in helping our Gallops Managers to develop their leadership skills and gain confidence in managing their teams effectively whilst engaging with racehorse owners and trainers. We look forward to working with him on other Jockey Club developments programmes in 2017.

Tinsdills Solicitors have worked with Stuart over the last ten years, initially to develop and implement a cohesive client service proposition, and then to refresh that proposition and keep it in the vanguard of our activities. He has helped us to achieve some great results and amazing client feedback. Stuart’s empathy and his ability to communicate effectively at all levels has been key to the success of our training, and the time he has spent in getting to know our firm, our objectives and our culture has meant that the training has always hit the mark.

Stuart has been my ‘go to’ training provider at Towner Art Gallery and Hastings Pier Charity, delivering a wide range of courses for large staff and volunteer teams to small senior management teams. Training courses are always bespoke and tailored to the organisation’s aims and values, which has been invaluable to setting up strong teams in start-up situations whilst empowering managers to train their teams with as much enthusiasm and vigour as he delivered sessions with. Staff & volunteers have always fed back their appreciation of his thoughtful and respectful approach to training, with many saying it was the best training they have ever had!

Stuart was the key driver behind the introduction and implementation of a major new customer service programme at Newbury Racecourse. The benefits of the changes that we have made and continue to make have resulted in a significant difference to the perception of our business, not least in the fact that Newbury is now perceived as the example to aspire to amongst its peers when it comes to customer service. Without Stuart’s expert input and guidance, I am sure that we wouldn’t have got to the stage we have in our customer service journey in such a relatively short space of time.

Stuart has supported Sadler’s Wells to deliver great service for 6 years. His positive, engaging and down to earth approach is valued across the organisation and he has tailored training to make it relevant to Sadler’s Wells and the needs and experiences our teams.

The Estates & Facilities Directorate at King’s College London recognised that it needed to make step change in the service delivery to students.  We hired Stuart at the end of 2012 to lead the challenge. Since then he has been instrumental in helping us to design and deliver a directorate wide customer service change programme. Over a three and a half year period he has helped us to deliver over four and a half thousand training hours to all 700 managers and staff. His experience, expertise and enthusiasm has enabled us to be regarded as a leading service provider in the university sector and this has resulted in a “highly commended”  award  for Impact On Customer Experience in the 2015 BIFM awards.